Our Privacy Commitment
At Marine Duty Free we know how important it is to protect your personal information. We want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information. This Policy applies to our Web Sites, mobile apps, direct sales and all other channels in which Marine Duty Free collects and uses your personal information.
What we collect
The types of information we collect depend on the nature of your interaction with us.
Personal information
Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:
- your contact information – e.g., name, postal address, telephone number, and email address;
- your personal preferences – e.g., product wish lists, language preferences, and marketing consent
- your transaction information – e.g., products purchased, method of payment, amount paid, signature, and credit or debit card number.
In addition, we may collect the following types of information:
- we may ask you for your postal code, for example, to assist us with market research, planning our flyer distribution, and other marketing communications;
- we may collect certain data when you visit our Web Site, such as your IP address, the type of browser you are using or the referring URL; or
- we may collect and summarize customer information in an aggregate format for internal statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 18 to 25.
You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. For example, we can only offer you tobacco, alcohol and credit products if you have provided us with certain personal and financial information.
Supplementing Information
From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.
How we use information
Information collected from you may be used for business purposes to tailor product selection, provide certain services, improve customer experience, and for the purposes of fraud prevention and processing and shipping the order. We also may use your contact information to send you promotional information, newsletters, updates and other information that we believe may be of interest to you.
For example, we may use your personal information to:
fulfill orders and requests for products, services or information;
process returns and exchanges;
detect and protect against fraud and error;
establish and manage your accounts with us;
track and confirm online orders;
deliver products;
process credit account applications;
track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
market and advertise products and services;
communicate things like special events, promotions and surveys;
tailor our online content or in-store offerings to you based on your interactions with us and your preferences;
conduct research and analysis;
operate, evaluate and improve our business; and
for other purposes as described in this Privacy Policy.
How we share your information
Marine Duty Free does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by applicable law. Our affiliates and third party service providers may be located in foreign jurisdictions and this may result in personal information collected by Marine Duty Free being stored or processed in those jurisdictions, and / or be accessible to law enforcement, courts and regulatory authorities in accordance with the law of these foreign jurisdictions.
Service Providers
We may use third parties to manage one of more aspects of our business operations, including the processing or handing of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.
Product Safety Recalls
In the event we receive notice from a manufacturer of a product safety recall, we may provide your contact information, limited to name, address, and telephone number, to the manufacturer so that they may notify you of the recall and supply details of any replacement or repair programs. This transfer or your contact information will occur only for recalls that may impact your personal safety or impair the functionality of the product you purchased from us.
Sale or Transfer of all or part of Marine Duty Free
Any information we have about you may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses your information in a manner that is consistent with this Privacy Policy unless otherwise permitted or required by applicable law.
Legal Disclosure
Marine Duty Free and its service providers or affiliates may disclose your information as permitted or required by applicable law.
Last update: July 2021
To accommodate changes in our services, personal information practices, changes in technology, and legal developments, this Privacy Policy may change over time without notice to you. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services you agree to be bound by the then current terms of the Privacy Policy. Whenever we update the Privacy Policy we will change the date to indicate when the changes were made.